When a loved one is struggling, it’s natural to want to help – but sometimes trying to fix the problem causes more harm than good
If you’re anything like me, your natural instinct, when faced with a problem, is to fix it. Figuring out the root of the problem, untangling it and finding a solution is incredibly satisfying, but something I’ve learnt time and time again is that not every problem is fixable (and not every problem is my responsibility to fix).
This is especially true when a loved one is struggling with their mental health. A big part of me wants to fix it for them. After all, I’ve written about mental health for nearly 10 years, I have mental health first aid training, I have coaching training – surely I can help, right?
And yes, I can help... to a degree. Having this knowledge is helpful. Having an understanding of mental health and knowing where to find professional support is useful.
The issue comes when I jump into ‘fix-it’ mode when the truth is, mental illness isn’t always fixable and it isn’t something we can do for others. In my experience, trying to ‘fix’ something isn’t only a little useless, it can even be harmful. When you’re constantly offering solutions, it can make the person opening up to you feel like they’re simply not trying hard enough, which isn’t the case.
As I continue to work on my own desire to find solutions, these are the tools I’m using to support, without trying to fix.
Listen, actively
If you’re a fellow ‘fixer’ you may notice when a loved one is telling you about what they’re going through, your mind is racing with ideas that could help. This can pull you out of the moment and actually stop you from fully listening. Active listening is a tool that helps you stay present so you can really hear what’s being said.
The Samaritans share a brilliant acronym to help with this: SHUSH
Show you care
Have patience
Use open questions
Say it back
Have courage
Learn more about these tips and listen to Samaritan’s Lucia Capobianco on our podcast, I am. I Have.
Ask how you can best support them
This is a question I learnt to ask early on in my current relationship. When my partner was going through a tough time and talking it through with me, I would offer solutions and didn’t understand why he didn’t seem responsive. Eventually, I asked, “How can I best support you?” And he told me all he wanted was for me to listen, say “Yeah, that sucks” and give him a hug. Sometimes we just need to be held and told we’re not alone.
Of course, everyone is different, and people may want different things on different days, so try to ask this regularly. If the person says “I don’t know”, remind them you’re there for them and consider signposting.
Signpost to further support
While we may not be in a posi